Catch the risky order before it ships.

Every order is checked for the signs of fraud, and a risky one waits for you with its reasons. You decide whether it ships.

Start your store See the whole product

In every plan, from $39 a month. See the plans

RoadmapNo order is screened yet.

A parcel on the counter of a vintage shop, with a hang tag on it reading On hold

Example shop

A second look before it ships

Fraud protection reads each order for the signs that the card or the buyer isn't what they seem, before anything ships.

In FaStart a risky order is held with its reasons, and whether it ships is always your call.

What it watches for you

Every order checked
Each order is read for risk signals the moment it's paid, day or night.
Held, not cancelled
A risky order waits before packing, and nothing is cancelled or refunded without you.
The reasons, written out
Each hold lists its signals: a new customer, an address far from the card's, an unusual basket.
Rapid retries caught
Many tries with different cards in a few minutes are flagged before any of them ships.
Ask the customer
Send a short note asking the buyer to confirm, and the order moves on when they do.
Roadmap
3D Secure at checkout
Card payments go through 3D Secure with your provider, where the bank checks the cardholder.
Roadmap
Refunds through your provider
Cancel and refund in one step, and the money goes back the way it came.
Roadmap
Every decision on record
Who held, shipped or cancelled each order, and why, stays in the order's history.

One night, one risky order

Pruitt's, a vintage shop in Savannah, while the owner sleeps.

What happened to one order overnight, an example
What happened	Time
Three film cameras from a new customer, to a city far from the card's	03:00
Held before packing, with its reasons	03:01
You approve Ally's note asking the customer to confirm	09:41
The customer confirms, and the order is packed	11:20

An example night at a sample shop, not a real one.

Roadmap

The decision stays yours.

Ally holds the order and shows you why. Nothing is cancelled or refunded until you say so.

Pruitt's, Savannah

An order for three film cameras came in at 3 am from a new customer, shipping to a different city than the card. Hold it and ask the customer to confirm?

Questions about fraud protection

What is a chargeback?

A cardholder disputes a payment with their bank, and the money is taken back from the shop. Holding risky orders before they ship means fewer of them.

What is 3D Secure?

A step at payment where the card's bank confirms the cardholder, usually with a code sent to their phone.

Which signals does it look at?

New customers, a delivery address far from the card's, unusual amounts and baskets, and many tries with different cards. No order is screened yet.

Will it cancel orders on its own?

No. A risky order is held, and cancelling it is always your call. No order is screened yet.

What does it cost?

Fraud protection comes with every plan, and plans start at $39 a month.