On-store AI sales assistant
The AI Sales Assistant is in development — designed to answer shopper questions from your real catalog on every product page and hand off to your team on WhatsApp or Instagram when a human is needed.
This is being built
Early AccessThe Sales Assistant isn't a shipped feature yet — it's part of our AI roadmap. What you read below is the experience we're building toward; the interface and behavior are designed exactly as described. Reserve early access to be among the first stores to try it.
FaStart's AI Sales Assistant (in development, reserve early access) is an on-storefront product assistant. It's designed to answer “ask about this product”, size, and return questions from your real catalog, compare items, and hand conversations off to WhatsApp or Instagram so a human can step in. Grounded in your data, never over-promising.
What it's designed to answer
The questions that today push shoppers to leave a product page — answered in place, from your own data; handed to a human on WhatsApp or Instagram when it gets complex.
Ask about this product
Aims to answer “what's this fabric?” or “is it machine washable?” from your store's real product data. Answers are grounded in your catalog, not invented — and it honestly says “I don't know” when unsure.
Size & fit guidance
Aims to recommend the right size from your size chart and product measurements. It won't suggest an out-of-stock size and is designed to reduce return likelihood.
Compare products
Aims to compare similar items by spec, price, and use case to guide the shopper to the right choice — only across products in your own catalog.
Return & shipping answers
Plans to answer delivery time, return conditions, and exchange steps from your store policies. It won't promise anything off-policy — only what your rules state.
WhatsApp handoff
When a chat gets complex or the customer asks, it aims to hand the conversation — with its context — to your team over WhatsApp, so the customer never repeats themselves.
Instagram handoff
For questions arriving via Instagram DMs, it aims to let the same assistant answer and hand off to a human when needed — one conversation history, one customer view.
The kind of questions shoppers can ask
The assistant is designed to answer these from your real product and policy data — not by guessing.
Designed to turn page-exit questions into sales
An unanswered question is often an abandoned cart. The assistant aims to help the shopper decide in place — without leaving the page to go searching — right on the product page, with your data.
- Answers grounded in product data, not invented
- Right-size guidance reduces return likelihood
- Replies in your store's language and tone
A layer that supports humans, not one that closes alone
When the assistant is unsure or the customer asks, it hands the chat — with full context — to your team on WhatsApp or Instagram. Your team can step into any chat at any moment, and the handoff is marked clearly.
- Handoff to a human, with context intact
- One conversation history, one customer view
- Won't make off-policy commitments
Honest by design
A storefront assistant that misleads a shopper costs you a return or a complaint. We're building it to stay grounded in your data and to escalate honestly.
Grounded in catalog
The assistant is designed to speak only from your store's product and policy data — not invented specs or prices.
Guides, doesn't over-promise
It won't make off-policy commitments; when unsure it routes the customer to a human.
Human takeover, always available
Your team can step into any chat at any moment; the assistant marks the handoff clearly. The AI is a layer that supports humans — not one that tries to close the sale alone.
Frequently asked questions
Is the AI Sales Assistant live yet?
Not yet. It's in development and part of our AI roadmap. This page describes the experience we're building; you can reserve early access to be among the first stores to try it.
Will the assistant make answers up?
It's designed not to. The goal is for it to speak only from your store's real product and policy data, and when unsure, to honestly say “I don't know” or route to a human.
Which channels will it work on?
The primary surface is your store's product pages. When a chat gets complex or the customer asks, it aims to hand the conversation — with context — to your team over WhatsApp or Instagram.
Can my team step into a chat?
Yes, that's the design. Your team can step into any chat at any moment, and the assistant marks the handoff to a human clearly. The goal is to support your team, not to close the sale alone.
Where do the answers get their data?
It's designed to read from the structured, agent-ready Catalog Brain so it can speak about your products precisely. Answers are only as good as the data behind them.
Be an early store to try it
We're onboarding early-access merchants as the Sales Assistant takes shape. Join the waitlist and reserve your spot.